Privacy Policy
Cheyenne Mountain Dentistry and Wellness
Effective Date: October 15, 2026
At Cheyenne Mountain Dentistry and Wellness, we respect your privacy and are committed to protecting your personal information. We understand the importance of maintaining the confidentiality of your personal and dental health information and strive to provide a safe, secure, and trustworthy experience both in our office and online.
This Privacy Policy explains how we collect, use, protect, and share information obtained through our website, https://www.cheyennemountaindental.com/, our online services, and our electronic communications, including SMS text messaging.
By using our website, you acknowledge the information practices described in this policy. Where consent is required by law, we will obtain it separately.
1. Information We Collect
We may collect personal information when you visit our website, complete an online form, request an appointment, communicate with our office, or voluntarily provide information to our team.
Personal Information
Information we may collect includes:
- Full name
- Email address
- Phone number, including mobile phone number
- Mailing address
- Appointment requests and scheduling preferences
- Information submitted through contact or patient intake forms
- Communication preferences
- Other information you voluntarily provide
Health-Related Information
When you communicate with our office or complete patient forms, we may collect information related to your dental health, medical history, treatment needs, or other health concerns.
Protected health information (PHI) is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and device information
- Operating system
- Pages visited and time spent on the website
- Referring websites
- Cookies and similar technologies
This information helps us understand website performance, maintain security, and improve the online experience for our visitors.
2. How We Use Your Information
Cheyenne Mountain Dentistry and Wellness may use the information collected to:
- Respond to questions and inquiries
- Schedule, confirm, and manage appointments
- Provide dental care and patient-related services
- Communicate important treatment or account information
- Send appointment reminders and follow-up communications
- Process billing and payment-related requests
- Improve website functionality and patient experience
- Send promotional communications when appropriate consent has been obtained
- Maintain website and information security
- Comply with applicable legal and regulatory requirements
We do not sell patients’ personal information or mobile phone numbers.
We use personal information only for legitimate business, patient care, communication, and other purposes permitted by applicable law.
3. HIPAA and Patient Health Information
Cheyenne Mountain Dentistry and Wellness recognizes the importance of protecting patients’ health information.
When information qualifies as protected health information under HIPAA, its collection, use, disclosure, and protection are governed by applicable HIPAA requirements and our separate Notice of Privacy Practices.
Our Notice of Privacy Practices explains how patient health information may be used or disclosed for treatment, payment, healthcare operations, and other legally permitted purposes. It also describes patients’ rights regarding their health information.
Depending on applicable law, these rights may include:
- Requesting access to dental and medical records
- Requesting corrections to certain health information
- Requesting restrictions on certain uses or disclosures
- Requesting confidential communications
- Obtaining an accounting of certain disclosures
- Filing a privacy complaint without retaliation
For questions regarding your protected health information or to request a copy of our Notice of Privacy Practices, please contact our office.
Important: Please avoid submitting sensitive medical information, Social Security numbers, payment card details, or other confidential information through general website contact forms or unsecured email unless specifically instructed to use an approved secure communication method.
4. Privacy Policy and Terms of Use for Mobile Phone Numbers
SMS Messaging Consent and Privacy
By providing your mobile phone number and affirmatively opting into Cheyenne Mountain Dentistry and Wellness’s SMS messaging service, you consent to receive text messages consistent with the choices you make during enrollment.
We may collect your mobile phone number when you:
- Complete a patient intake or registration form
- Submit an online appointment or contact form
- Enroll in text messaging through our website or an approved application
- Provide consent directly to our office staff
- Sign up to receive patient communications or promotional updates
Your mobile phone number may be used for transactional, informational, and, when separately authorized as required, promotional communications related to Cheyenne Mountain Dentistry and Wellness’s dental services.
Types of SMS Messages
Depending on your consent and communication preferences, you may receive:
- Appointment confirmations and reminders
- Appointment scheduling and rescheduling updates
- Dental health and preventive care information
- Patient account notifications
- Follow-up and office communications
- Office announcements and scheduling updates
- Special offers and promotional messages, if you have opted into marketing communications
Consent to receive promotional text messages is not a condition of purchasing services, receiving dental treatment, or scheduling an appointment.
Mobile Information Sharing and Protection
We respect the privacy of your mobile information.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent information will not be shared with third parties for their marketing purposes.
We may share information with authorized SMS service providers and other service providers strictly as necessary to deliver messages, maintain communication systems, and support our operations, subject to applicable privacy and security requirements.
We implement reasonable administrative, technical, and physical safeguards designed to protect your mobile phone number and associated personal information from unauthorized access, misuse, or disclosure.
SMS Opt-Out and Assistance
You may withdraw your consent to receive text messages at any time.
- STOP: Reply STOP to discontinue text messages from the applicable messaging service.
- UNSUB: Reply UNSUB to request removal from SMS communications where supported by our messaging provider.
- HELP: Reply HELP for assistance or contact our office directly.
If you wish to stop only certain categories of messages, such as promotional texts, please contact our office to update your communication preferences.
We will honor valid opt-out requests in accordance with applicable law. You may also contact our office directly to request removal from text messaging.
Message Frequency and Charges
Message frequency varies depending on appointment activity, patient communication needs, and any promotional subscriptions you have selected.
Message and data rates may apply. Charges are determined by your wireless carrier and mobile service plan.
Mobile carriers are not responsible for delayed or undelivered messages.
SMS Security and Limitations
Standard SMS text messaging may not be encrypted or completely secure. We encourage patients not to send sensitive health information, financial information, or other confidential details through ordinary text messages.
SMS messaging is not intended for emergencies or urgent dental concerns. If you are experiencing a dental emergency, please contact our office by telephone. For a life-threatening emergency, call 911.
We may update our SMS messaging practices and this policy as necessary to reflect changes in our services, technology, or applicable regulations.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the browsing experience.
Cookies are small files stored on your device that help websites remember certain preferences or recognize returning visitors.
Depending on the services enabled on our website, cookies may be used for:
- Essential website functionality
- Website security and performance
- Remembering visitor preferences
- Understanding website traffic and usage
- Measuring the effectiveness of website content and marketing
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
We review our use of analytics and tracking technologies with consideration for applicable patient privacy requirements. We do not authorize third-party tracking technologies to receive protected health information for unauthorized advertising or marketing purposes.
6. Third-Party Websites and Services
Our website may contain links to external websites or integrate third-party services, such as:
- Online appointment scheduling platforms
- Patient portals
- Payment processing systems
- Online forms
- Mapping and location services
- Embedded videos or other website content
These services may have their own privacy policies and security practices.
We encourage visitors to review the privacy policies of third-party websites before submitting personal information.
When third-party service providers handle protected health information on our behalf, we take steps required by applicable law, including entering into Business Associate Agreements when necessary.
We are not responsible for the privacy practices of independent third-party websites that we do not control.
7. How We Share Information
We do not sell personal information collected through our website.
We may disclose information in limited circumstances, including:
Authorized Service Providers: To companies that provide website hosting, scheduling, communication, payment processing, information technology, or other services on our behalf.
Patient Care and Healthcare Operations: To healthcare providers, insurers, and authorized business associates when permitted or required by applicable law.
Legal Requirements: When disclosure is required by law, regulation, court order, or other lawful process.
Security and Protection: When reasonably necessary to protect our patients, staff, website, systems, or legal rights.
With Your Authorization: When you have provided valid consent or authorization for a specific disclosure.
We do not share SMS opt-in information or mobile phone numbers with third parties for their independent marketing or promotional purposes.
8. Information Security
Cheyenne Mountain Dentistry and Wellness takes reasonable measures to safeguard personal information.
Our security practices may include appropriate administrative, technical, and physical safeguards designed to prevent unauthorized access, disclosure, alteration, or destruction of information.
Access to sensitive patient information is limited to authorized individuals and service providers who require it to perform their responsibilities.
Although we take information security seriously, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We encourage patients to contact our office directly when sharing sensitive or confidential information.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with applicable legal requirements.
Dental and medical records are retained in accordance with applicable healthcare record retention requirements.
SMS consent records and communication preferences may be retained as necessary to document consent, honor opt-out requests, and comply with legal obligations.
When information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it, as appropriate.
10. Your Privacy Choices and Rights
Depending on applicable law and the type of information involved, you may have the right to:
- Request information about personal data we maintain
- Request correction of inaccurate information
- Request deletion of eligible information, subject to legal retention requirements
- Withdraw consent for optional communications
- Opt out of promotional emails or SMS messages
- Request information regarding the use or disclosure of protected health information
Certain records, including patient treatment records, may be subject to mandatory retention requirements and may not be eligible for deletion upon request.
To exercise applicable privacy rights, please contact our office using the information provided below.
11. Children’s Privacy
Our website is intended to provide information about dental services to patients, parents, guardians, and other visitors.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate parental consent when required by law.
Parents or legal guardians who believe a child has submitted personal information through our website may contact our office to request assistance.
Patient information involving minors is handled in accordance with applicable healthcare privacy laws and parental or guardian rights.
12. Email and Electronic Communications
When you contact our office by email or submit an online inquiry, we may use your contact information to respond to your request and provide relevant information.
Please understand that standard email and general website forms may not provide the same level of security as an approved patient portal or secure healthcare communication system.
For sensitive patient information, we encourage you to use communication methods recommended by our office.
Where required, we will obtain appropriate consent or authorization before sending promotional electronic communications.
13. Changes to This Privacy Policy
Cheyenne Mountain Dentistry and Wellness may update this Privacy Policy periodically to reflect changes in our services, technology, information practices, or applicable laws.
When changes are made, the revised policy will be posted on this page with an updated effective date.
We encourage visitors to review this page periodically to remain informed about how their information is handled.
Material changes affecting protected health information will also be addressed through our HIPAA Notice of Privacy Practices as required by law.
14. Contact Information
If you have questions about this Privacy Policy, SMS messaging, or how your information is handled, please contact us.
Cheyenne Mountain Dentistry and Wellness
3605 Star Ranch Rd.
Colorado Springs, CO 80906
Phone: (719) 576-3276
Text: (833) 740-3102
Email: info@cheyennemountaindental.com
Website: https://www.cheyennemountaindental.com/
We are committed to addressing privacy questions and helping patients understand how their information is collected, used, and protected.
Last Updated: October 15, 2026